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The player's requesting a refund of deposit as it was a 3rd party payment. The complaint was closed as the player stopped responding.
Или включите автоматические обновления в настройках вашего устройства для автоматического обновления.
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The casino had requested additional documentation for account verification, which the player had provided. Following this, the casino had processed the refund of the player's winnings. The player had confirmed receipt of the refund, and we had marked the complaint as resolved.
The player from the United Kingdom had faced issues with withdrawing a large amount due to alleged account verification problems, despite having previously been able to withdraw without issues. He had reported unhelpful responses from customer support.
С поддержкой можно связаться либо с помощью живого чата на сайте, либо через электронную почту – в первом случае отвечают практически моментально, во втором придется ждать под суток.
The player from Germany had faced issues with NineCasino, who had requested a deposit confirmation with a transaction ID for verification.
The player from Germany is experiencing issues while accessing the website. The player later confirmed that the issue was resolved.
Your satisfaction is important to us, dear, and we will do our best to improve a current bonus system.
While deposits worked without issue, withdrawals were consistently canceled with no resolution from support. The issue was resolved after the player confirmed receiving the funds. The complaint was marked as 'resolved' by us.
The player from Portugal had reported a delay in her withdrawal request which had been initiated on April 30th, exceeding the stated 72-hour processing period. She had also mentioned inconsistent responses from the casino's chat support. Despite the casino's assurance that the payment had been processed, the player's withdrawals were canceled and the funds were returned to her gaming wallet.
The player from Italy deposited €80 клик and received a bonus of €20. After playing, he accumulated winnings of €840 which they want to withdraw. But, their total balance is locked due to the bonus, and they are unable to withdraw the winnings. Player’s complaint has been resolved successfully.
We recommended the player contact the payment provider for investigation. Eventually, the player confirmed that the money arrived in the casino account within the expected timeframe, and the complaint was marked as resolved.
After the player had lodged a complaint, we had mediated the communication between the player and the casino. The casino eventually responded, had apologized for the inconvenience and confirmed that a refund had been processed. The player had confirmed receiving the refund, resolving the issue.